Refund policy

Return Policy
We want you to love your OMZ Crew Merchandise! If for any reason you're not completely satisfied with your purchase, you may return it within 2 days of its delivery for a refund or exchange.
Eligibility for Returns:
  • Returns must be initiated within 2 days of the package being delivered to you.
  • The item must be unused, in its original condition, and in the original packaging.
How to Start a Return:
  1. Contact us at omzstorehelp@gmail.com with your order number and reason for the return.
  2. We will provide return instructions and a return address.
  3. Once we receive the returned package and inspect its condition, we’ll issue a refund or process the exchange of merchandise only. Note, no refund on shipping if we have already shipped the package out.
Important Notes:
  • After 2 days from delivery, we are unable to accept returns or issue refunds.
  • Customers are responsible for return shipping costs.
If you have any questions, feel free to reach out. We're here to help!